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customersvc@homerunexpress.com

HomeRunExpress has been in the athletic business since 1982. We carry a full line of the best in baseball and softball equipment and gear. Our goal is to be the best baseball/softball retailer online.

HomeRunExpress
815 Floyd Street
PO Box 1129
Kings Mountain, NC 28086

Toll Free Order Line: 888-266-5295 (Order Lines Open 9 to 5 EST Mon-Fri)
Phone: 704-739-2366
Fax: 704-739-7059

While most items are shipped within 48 hours, please allow up to one week for shipment. If you place a web order, you will be sent an automated order confirmation via email. Within one business day you will receive a second email advising of expected ship date and confirm availability of items ordered. If you have any questions or comments, please email us at: customercare@HomeRunExpress.com

SHIPPING and RETURNS

Shipping Rates for Continental U.S. Shipments
FREE GROUND shipping for orders over $99.95 (excludes APO, AK, HI and PR)
Ground Shipping - $7.00 for any order under $100
3rd Day Delivery - $15 for 1 item. Add $2 for each additional item
2nd Day Delivery - $22 for 1 item. Add $5 for each additional item
Next Day Delivery - $40 for 1 item. Add $5 for each additional item
Please Note
Only business days are counted as days for delivery. Saturday, Sunday & Holidays do not count

Shipping Rates for Puerto Rico, Alaska, Hawaii & APO Shipments
Orders will be shipped via USPS Mail at a rate of $12.00 for shipments under 10 pounds. Shipments over 10 pounds will be charged actual cost

International Shipments

Orders from international customers will be processed through a third party forwarding company named International Checkout. We have been partners many years and can assure you that they are a safe and reputable company. They will all handle billing and shipping of your order.

Please contact International Checkout for pricing details.

RETURNS:
Returns for refund: Any returns for refund must be made within 30 days and the merchandise must be returned in new condition with all tags. Returned merchandise that is worn will NOT be accepted. Please understand that all goods returned must be in brand new condition ready to sell again. You may return the merchandise using any method you choose. You are responsible for return shipping charges, unless we made a mistake. We do NOT charge shipping for exchanged items.

Returns should be sent to:
HomeRunExpress
815 Floyd Street
Kings Mountain, NC 28086.

Be sure and include a copy of your packing list so that we can credit your account properly.

Defective Returns: Please call customer service for return authorization on defective goods. Customer Service can be reached toll free: 888-266-5295 (9am to 5pm Eastern, Mon-Fri)

CHARGE CARD INFO:

Date Billed--Your card will not be charged until the day your order is shipped. For special orders, the card is billed before the order is placed for verification purposes.

Authorization Notice--Your billing address must be listed on order form as the address you receive your credit card statement in order for credit card authorization. The billing name must also be exactly as written on your card.

Security--The charge card information is scrambled and transmitted to us. This transaction is as safe as using your charge card in any store.

PayPal is integrated into our shopping cart. Click the PayPal button and select payment method. You will be redirected back to our site to submit your order.

SALES TAX:

We have retail locations in North Carolina and South Carolina and must charge sales tax on shipments made to these two states. No sales tax will be charged for shipments to other states.

OUR GUARANTEE:

All merchandise is first quality and carries the manufacturers warranty.

Defective Bats are to be returned to the manufacturer for inspection and replacement. Please be sure and save your receipt (packing list).

YOUR PRIVACY:

We do not release email addresses or any other information concerning our customers to any other source. We don't appreciate junk mail (spam) and know you feel the same way.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.