 | |  |
customersvc@homerunexpress.com
HomeRunExpress has been in the athletic business since 1982. We carry a full line of the best in baseball and softball equipment and gear. Our goal is to be the best baseball/softball retailer online.
HomeRunExpress
815 Floyd Street
PO Box 1129
Kings Mountain, NC 28086
Toll Free Order Line: 888-266-5295 (Order Lines Open 9 to 5 EST Mon-Fri)
Phone: 704-739-2366
Fax: 704-739-7059
While most items are shipped within 48 hours, please allow up to one week for shipment. If you place a web order, you will be sent an automated order confirmation via email. Within one business day you will receive a second email advising of expected ship date and confirm availability of items ordered. If you have any questions or comments, please email us at:
customercare@HomeRunExpress.com
SHIPPING INFORMATION:
Shipping Address
If shipping to a PO Box, please pick USPS Priority Mail
-- This method is faster than UPS Ground for customers on the west coast and may be used for street addresses
Shipping Rates for Continental U.S. Shipments
FREE UPS GROUND on orders totaling $99.95 or more
FREE USPS Priority Mail on orders totaling $99.95 or more (faster to west coast)
UPS Ground or USPS Priority Mail on orders totaling $99.94 or less is $7.00
UPS 3Day Select for any order total is a minimum of $15.00
UPS 2nd Day Air for any order total is a minimum of $22.00 (please call to place order)
UPS Next Day Air for any order total is a minimum of $40.00 (please call to place order)
**UPS delivers Monday – Friday – Please call if you need Saturday delivery**
**Shipping prices are the minimum charge. Some exceptions may apply to heavy item or large shipments. You will be notified via email if the shipping charge is changed**
Shipping Rates for Alaska, Hawaii & APO Shipments
Orders will be shipped via USPS Mail at a rate of $12.00 for shipments under 10 pounds. Shipments over 10 pounds will be charged actual cost
International Shipments--Currently we do not offer shipping outside the United States on credit card sales. We only accept certified checks in US funds for the total of the purchase plus shipping. Please email us with your international orders. We will confirm availability and email you back with total cost of goods plus freight. The goods will be held for 7 days awaiting your certified check, then returned to stock.
CHARGE CARD INFO:
Date Billed--Your card will not be charged until the day your order is shipped. For special orders, the card is billed before the order is placed for verification purposes.
Authorization Notice--Your billing address must be listed on order form as the address you receive your credit card statement in order for credit card authorization. The billing name must also be exactly as written on your card.
Security--The charge card information is scrambled and transmitted to us. This transaction is as safe as using your charge card in any store.
PayPal is integrated into our shopping cart. Click the PayPal button and select payment method. You will be redirected back to our site to submit your order.
SALES TAX:
We have retail locations in North Carolina and South Carolina and must charge sales tax on shipments made to these two states. No sales tax will be charged for shipments to other states.
RETURNS:
Returns for Refund--Any returns for a refund must be made within 30 days and the merchandise must be returned in "like new" condition. No worn or used merchandise may be returned for credit. You may return the merchandise via UPS or Parcel Post. You are responsible for return shipping charges, unless we made a shipment error. Returns should be made to: HomeRunExpress, 815 Floyd Street, PO Box 1129, Kings Mountain, NC 28086. Be sure and include a copy of your packing list so that we can credit your account correctly.
Defective Returns--Please call us for return authorization on defective goods.
OUR GUARANTEE:
All merchandise is first quality and carries the manufacturers warranty.
Defective Bats are to be returned to the manufacturer for inspection and replacement. Please be sure and save your receipt (packing list).
YOUR PRIVACY:
We do not release email addresses or any other information concerning our customers to any other source. We don't appreciate junk mail (spam) and know you feel the same way.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
|
|
|